General Frequently Asked Questions
What are my payment options?
Mochabride accepts MasterCard, VISA, and Discover credit cards as forms of payment. All prices on our site are quoted in US dollars. At this time we do not accept checks or money orders.
Do you charge sales tax?
Sales tax will only be applied to orders that are shipped within the state of New York. Orders shipped to destinations outside the state of New York will not be charged sales tax.
Can I order a sample?
Samples can be ordered on some of our products. Samples ordered will be charged the unit price plus shipping, handling, and sales tax where applicable. Products sold in sets, and products with a minimum order requirement cannot be ordered as a sample.
Do you offer personalized items?
Currently, we do not personalize items. Please check back soon as we are actively updating and adding new products and features to our site.
Do products come assembled?
Unless specified, products do not come pre-assembled. Please read our product descriptions for more details.
Do you have a minimum order requirement?
There is no minimum order requirement for most of our wedding favors, gifts, and supplies. However, there are some exceptions so please check the product page and our detailed product descriptions before placing your order. Products with minimum order requirements mean you may not order less than the minimums!
Do you have a retail store?
Currently, we only accept on-line orders.
Do you sell wholesale?
Currently, we do not sell wholesale but we do offer substantial discounts on most volume orders. Please refer to the pricing details of the specific product that interests you.
What happens if there are Typographical Errors?
In the event a product is listed with an incorrect price due to a typographical error, a system error, or information received from a supplier, Mochabride shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged Mochabride shall issue a credit to your credit card in the amount of the incorrect price.
Do you ship outside of the United States?
At this time we only ship within the USA and Canada. We do not ship to U.S. territories such as Guam, Puerto Rico, Hawaii, Alaska or APO/FPO addresses. Also, we do not ship to P.O. Boxes.
Do you have a store or a printed catalogue?
At this time we are an online service only. We are constantly updating our product line for unique, modern, cultural favors, and gifts so we are unable to offer a printed catalogue.
Will my orders ship together or separately?
We select products from the United States and abroad in order to provide our customers with a diverse blend of unique, stylish, multicultural wedding favors and gifts therefore some orders may ship separately. It is possible to receive multiple packages for one order.
When will my orders ship?
It takes 3-5 business days to process (pick & package your order) your order and additional time for shipping.
Please place your order in advance to allow for any unforeseen circumstances such as (backorders, weather conditions, outages, strikes, etc. ** We are not responsible if a shipment does not arrive in time for your event.
How is shipping calculated?
Shipping is based on the weight of your items at checkout and the shipping destination.
What are my shipping options?
All orders are shipped by UPS. **UPS will not ship to P.O. Boxes. Please provide a valid street address.
Are shipping charges refundable?
Shipping charges are non –refundable. The customer is responsible for shipping. Credit is not given for lost return packages. Non- returnable items that have been returned to us will not be shipped back to the sender nor will a credit be applied to the account.
How do I track my order?
After your order is placed you will receive a confirmation email that we have received your order. Once your order is processed and ready to ship, you will receive an additional email with a UPS tracking number (s) which will allow you to track your order (s) on the UPS website at www.ups.com
Can I cancel my order?
Orders can be cancelled if they have not been processed or shipped.
How do I make changes to my order?
Changes can be made if the order has not been processed, personalized or shipped. Please contact customer service immediately to make changes to your order.
What happens if I return or refuse an order?
All Unauthorized Returns or Refused orders will be accessed a 25% re-stocking fee. Unauthorized Returns or Refused Orders will be subject to shipping and back shipping and the product will not be credited or accepted by Mochabride.
Are online transactions secured?
What if my package is damaged, defective or missing products?
All claims must be submitted to our customer service department within 3 days of receiving your order. Please provide a detailed description of your claim, photos, and your contact information to initiate a claim. No claim will be processed without photos. Mochabride is not responsible for missing packages or damaged products due to errors by the shipping carrier.
Will I receive an email confirmation for my order?
Yes, you will receive an email confirmation after placing your order and once your order has shipped which will include tracking information. Please carefully review the order details and contact customer service immediately if you need to make changes. We may also update you about your order via e-mail if there are any changes (backorders, cancellations, etc.)
How do I check the status of my order?
If you sign-up for an account, you will be able to access your order and tracking information at anytime. You will receive an email with a tracking number (s) once your order has shipped.
What happens if my package is lost?
If your package is lost you must first notify us about the lost package. We will then contact the shipping carrier to report the lost package & initiate an investigation. The investigation conducted by the shipping carrier can take up to 7-10 business days. After we receive a response from the shipping carrier, we will contact you to complete your transaction.
What happens if my order is undeliverable?
If the shipping carrier cannot deliver your package due to an incorrect mailing address the package will be returned to us. The recipient will then be responsible for any reshipping fees charged by the shipping carrier to redeliver the package.
All sales are final. Products may be returned if they are defective or damaged within 3 days of receiving your order once you have received a Return Authorization Number (RMA) from customer service.